Area Temps, Inc.
Area Temps was founded in 1987 and is the industry leader in the Greater Cleveland
area in the placement of office services and light industrial temporary help. The
Company employed nearly 8,000 people in 2005, ranking them among the largest
employers in the Cleveland area.
Area Temps' primary business application, CitySearch, is used to provide call lists
for customers, prospective customers and applicants. Area Networks was requested
to provide an Auto-Dialer within CitySearch so that salespeople could simply click
an icon to automatically dial the phone.
This request was accomplished by storing the user's phone extension within the CitySearch
database and implementing a web-service on the phone server that services call requests
from CitySearch. This implementation of the web-service allowed Area Networks to
keep the desktop machine simple, by focusing the complexity on the phone server.
Additionally, Area Temps wanted to accurately monitor the telephone marketing efforts
of the sales staff by tracking outbound calls. Area Networks was able to connect
to the Call Detail Records database on the phone server to pull statistics
from the call table. These statistics are then reported on a weekly basis & displayed
on Sales Activity Reports.
Area Temps Mobile App
The newly released Area Temps Mobile App is here!
The new Area Temps Mobile App is built on top of the Area Temps Website.
The Mobile App has all the same features that are currently found on the Website. www.areatemps.com.
All the main functions can be accessed in the same way as they are on the Mobile Website.
Using Search Jobs enables a search for open positions on the Area Temps Job Board. Posting and approving
timesheets with eTimesheets webapp, applying online with the eRegistration webapp, and using the
Contact Us via phone, email, or chat (coming soon) to reach our staff. Anything that can be done on the
mobile website can also be done in the new Area Temps Mobile App. This is just the base version of this
application, and there will be many new futures and functions added that will only be available in the App.
For this reason, we want to encourage all our client customers, and temporary employees to transition
from book marking the Website on their smart device and move to using the Area Temps Mobile App.
The Mobile App can be download directly from our websites Mobile App Download page At: www.areatemps.com/appstore
Simply scan the QR code on your smart device. The Mobile App is currently available for Apple iOS
Devices (iPhone & iPad), and Google Android. Future releases will include Microsoft Windows operating systems.
TeleScore (Telemarketing Score Board)
TeleScore was designed to foster friendly competition and motivation among individual
telemarketers or telemarketing groups. It was customized to a company's business model to
maximize the results of telemarketing efforts at Search Masters, Inc.,
a firm specializing in the placement of
technical professionals for both temporary
and permanent positions.
TeleScore is a real time telemarketing score board that pops up every 30 minutes
on telemarketers' computer monitors. TeleScore gets phone statistics directly
from your company's phone system database as calls are completed.
The TeleScore score board shows all telemarketers' total outbound phone time and
benchmarks that against a dynamic target phone time.
Each telemarketer’s statistics will display in red, green or black based on the
individual's performance relative to the target phone time. Green indicates outbound phone time
is greater than or equal to the target time, red indicates outbound phone time is
less than the target time, and black indicates the target time has not yet been started.
The target time calculation is dynamically calculated throughout the day as a soft
percentage of elapsed time, and can commence with a specific time or event (e.g.
the first outbound phone call after 8AM).
An example of the TeleScore Score board for Search Masters Inc. is attached.
Case Studies
